Terms of Service

1. Acceptance of terms

These Terms of Service govern your use of digitalbureau.ai and, where applicable, your engagement of Digital Bureau ("Digital Bureau", "we", "us", or "our") for professional services. By using this website or engaging us, you agree to these terms. If you do not agree, please do not use the site.

If you are agreeing on behalf of a company or other organization, you confirm you have the authority to bind that organization.

2. Description of services

Digital Bureau is a digital marketing agency based in Toronto, Ontario, Canada. Our services include web development, search engine optimization (SEO), generative engine optimization (GEO), answer engine optimization (AEO), and related strategy and consulting work. You can read more about each on our services pages.

Content on this website is provided for general information. It is not professional advice for your specific situation, and nothing on the site creates a client relationship on its own.

3. Proposals and engagements

Work is performed under a written proposal, statement of work, or services agreement that defines the scope, deliverables, timeline, and fees for that engagement. Those documents form the specific agreement between us.

If anything in a signed proposal or statement of work conflicts with these terms, the signed document governs for that engagement. These terms cover anything the signed document does not address. Work outside an agreed scope is treated as a new or amended engagement and is quoted separately.

4. Client responsibilities

Good work depends on a working partnership. During an engagement, the client agrees to:

• Provide timely access to the systems, accounts, analytics, and platforms needed to do the work.
• Supply content, assets, brand materials, and information reasonably required, and confirm they have the right to use them.
• Review deliverables and provide approvals or consolidated feedback within the timeframes set out in the engagement.
• Designate a point of contact empowered to make decisions and give sign-off.

Delays in access, content, or approvals will shift timelines accordingly, and may affect the results a campaign can achieve within a given period.

5. Intellectual property

Upon full payment of all amounts due for an engagement, the client owns the final deliverables produced specifically for them under that engagement — for example, the delivered website design and custom code, written content, and campaign assets.

Digital Bureau retains ownership of everything it brings to the work: pre-existing tools, frameworks, methodologies, internal processes, templates, and reusable components and libraries, along with any improvements to them. Where those elements are embedded in a deliverable, the client receives a perpetual, non-exclusive licence to use them as part of that deliverable. Third-party components remain subject to their own licences.

Unless the engagement says otherwise, Digital Bureau may reference the work in anonymized form — describing the approach and outcomes without naming the client — in its portfolio, case studies, and marketing materials.

6. Payment terms

Fees, currency, deposit requirements, invoicing schedule, and payment due dates are set out in the applicable proposal or statement of work. Engagements commonly begin with a deposit, with the balance invoiced against milestones or on a recurring basis for ongoing services.

Invoices are payable by the date stated on the invoice. Late payment may result in interest or administrative charges where permitted by law and where specified in the engagement documents, and we may suspend work on overdue accounts after giving notice. Unless stated otherwise, fees are exclusive of applicable taxes.

7. No guarantee of results

This one matters, so we state it plainly. Search rankings, AI and answer-engine citations, impressions, traffic, leads, and conversions are determined by third-party platforms — including Google, OpenAI, Anthropic, Perplexity, and others — whose algorithms, ranking systems, indexing behaviour, retrieval methods, and product surfaces change frequently and without notice.

Those systems are entirely outside our control. Digital Bureau does not guarantee any specific ranking, citation, placement, traffic level, conversion rate, revenue figure, or other outcome, and no statement on this website, in a proposal, or in conversation should be read as such a guarantee. Past results for other clients are not a prediction of future results.

What we do commit to is professional, diligent work: sound method, transparent reporting, and honest interpretation of what the data shows. Results also depend on factors outside our scope, including your market, competition, pricing, product, sales process, and the changes you choose to implement.

8. Third-party services and fees

Engagements may involve third-party platforms and services — hosting, domains, content management systems, advertising platforms, analytics, plugins, APIs, and similar tools. Their use is subject to their own terms and pricing, and their fees are the client’s responsibility unless the engagement states otherwise.

We are not responsible for the availability, performance, policy changes, price changes, or discontinuation of third-party services.

9. Confidentiality

Each party will keep the other’s non-public business, technical, and strategic information confidential, use it only for the purposes of the engagement, and protect it with reasonable care. This does not apply to information that is public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law. These obligations continue after the engagement ends.

10. Term and termination

An engagement runs for the term set out in the applicable proposal or statement of work. Either party may terminate on written notice as provided in that document, or immediately for a material breach that is not cured within a reasonable period after notice.

On termination, the client pays for all work performed and expenses incurred up to the effective date, and each party returns or destroys the other’s confidential information on request. Sections covering intellectual property, confidentiality, disclaimers, limitation of liability, and governing law survive termination.

11. Disclaimers and limitation of liability

This website and its content are provided "as is" and "as available", without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components.

To the maximum extent permitted by law, Digital Bureau is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or lost business opportunities, arising from the website or an engagement, even if advised of the possibility. Our total aggregate liability arising from or related to an engagement is limited to the fees actually paid to us by the client for that engagement.

Nothing in these terms limits liability that cannot be limited under applicable law.

12. Indemnification

The client agrees to indemnify and hold Digital Bureau harmless from third-party claims arising out of content, materials, or instructions the client provides — including claims that such materials infringe intellectual property rights — or out of the client’s misuse of deliverables or breach of these terms.

13. Governing law

These terms and any engagement are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the courts of Ontario, Canada.

14. Changes to terms

We may update these terms from time to time. The revised version takes effect when posted to this page, and the effective date at the top will be updated. Continued use of the website after changes are posted means you accept the revised terms. Changes do not retroactively alter a signed engagement already in progress.

15. Contact us

Questions about these terms? Email info@digitalbureau.ai or get in touch. Digital Bureau is located in Toronto, Ontario, Canada.

See also our Privacy Policy.